Mon 29 Jun 2009
Let me start by saying I love Wal-Mart! When growing up in the south that’s all you have, it’s a one stop shop in most small towns. There’s always a friendly greeter, $25 pops and a couple strange works… Generally speaking a use White House Custom Color as my pro lab and print needs but when in a pinch and for family stuff I use Costco pro services. Well today I was really in a last minute bind needed 10 4×6 prints on the fly yesterday! The major, 10 hour travel day coming returning from Cabo yesterday put me way behind today. I squeezed in a re-scheduled meeting this morning at the St. Regis and I need to leave for LA for more appointments and of course basketball tonight. So quick on my feet on my way out the door I have Desiree locate and upload the photos I need near by my appointment. Well she found a Wal-Mart in Crenshaw…
After my lunch I proceeded to pick up my prints with my buddy James… The Wal-Mart was actually located inside a shopping mall and was three stories with escalator and shopping cart movers, crazy but very urban. I go to the photo lab on the second floor and ask to pick up my print that I ordered online. The guy replies, “online?” Then the photo manager comes over to help and locates the my order. It rings up $2.05, awesome! I’ll be on my way, NOT!
It was marked on the envelope, please get a “photos release”… I tried to argue that I was the photographer and I was the professional and how could I have the high resolution files to prints the photos if I were not the photographer. I showed my business card and Visa Check Card. The manger comes and makes me fill out a copyright form with all my info and the photographer’s info, ME AGAIN! Two seconds later my cell rings… “Hi, I have a client of yours here that wants to print some photos from ’so and so’s’ wedding. Is that okay?” I could see the girl on the phone 10 feet away, so as I turn away quietly answering, “yep, you bet.” I quickly put my iPhone in my pocket. The girl hangs up and comes over to ring me up and had no clue. So if your in a pinch and need some photos stick with Costco!




















































































































































































Walmart is notorious for being sticklers for photo releases – which is GREAT in some ways, but really annoying in others.
I did a rush shoot for a friend of mine and she needed prints ASAP – she took the files I gave her to Walmart for prints, and they nearly refused her service (I think she may have started to cry… not sure how she eventually got her prints).
Henceforth, I’m including a release with EVERY file I send, with explicit instructions to call me if the release is not sufficient.
Glad they finally released the photos to you.
Comment by Kelly Anne — June 30, 2009 @ 6:26 am
Wow. That’s both funny and unfortunate. Glad you finally got the prints!
Comment by Cathy — June 30, 2009 @ 7:59 am
That’s crazy!! Sounds like you handled it well though. I had no idea Walmart was like that! Hilarious!
Comment by Aaron Dieppa — June 30, 2009 @ 1:02 pm
I have had this same issue and I am no way no how a professional….I just shoot for my friends who need help!
I like Sam’s Club too – funny they are affiliated with Wal-Mart but they are way less annoying…
On the other hand – if someone was stealing your photos…you’d probably thank them!
Comment by Hillary — June 30, 2009 @ 2:36 pm
True, but there is no way someone would have high resolution digital files, at least clean ones, if I didn’t give them permission…
Comment by vcs — June 30, 2009 @ 4:12 pm
I have had the same thing happen to me multiple times! They will never let me print my own pictures!!! That is why I stopped using their lab completely!
Comment by Leah — July 1, 2009 @ 7:20 am
OMG…that is hilarious! Especially the phone call part.
Comment by Jared — July 1, 2009 @ 11:05 am